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TradeGate Store TradeGate Store
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Frequently asked question

    Yes, we frequently offer discounts, promotional codes, and seasonal sales. Make sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals!
    You can reach our customer support team via: Email: support@tradegate.store Phone: [ +971 501042523 ] Live chat on our website
    Currently, TradeGate Store primarily ships within the country. For international shipping inquiries, please check our Shipping Policy or contact customer service for more details.
    If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you with returning the product and either provide a replacement or issue a full refund.
    Yes, TradeGate Store guarantees that all products sold on our platform are 100% authentic. We partner directly with trusted brands and suppliers to ensure authenticity.
    Once we receive your returned item and inspect it, we will initiate a refund within 7–10 business days. The refund will be processed through your original payment method.
    If the return is due to an error on our part (e.g., incorrect or damaged item), TradeGate Store will cover the return shipping fees. For other reasons, return shipping may be the responsibility of the customer.
    To return an item, contact our customer support team within 7 days of receiving your order. Our team will guide you through the return process and provide instructions on how to send the item back.
    We offer a 7-day return policy on eligible products. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase. Some products, such as custom-made or perishable items, may not be eligible for return.
    You can change or cancel your order before it has been shipped. Once the order is shipped, cancellations are no longer possible, but you can return the item after delivery by following our Return Policy.
    If your order is delayed beyond the expected delivery date, please contact our customer support team for assistance. We will provide updates and help resolve any issues.
    Our standard shipping typically takes 3–7 business days, depending on your location. Expedited shipping options are available for select areas and will deliver within 1–3 business days.
    Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our website or through the courier’s website.
    We offer multiple secure payment options, including: # Credit and debit cards (Visa, MasterCard) # Digital wallets # Bank transfers # Cash on Delivery (subject to availability in select locations)
    You can place an order by visiting our website, browsing our products, and adding your chosen items to the cart. Once you’re ready to check out, follow the prompts to complete your purchase.